Effective date: 8 July 2026
We want you to be satisfied with Lexargo. This policy explains when refunds are available. Payments and refunds are processed by our Merchant of Record, Paddle.com.
If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your initial purchase. We will refund the amount paid for that billing period.
Subscriptions renew automatically. You can cancel at any time before a renewal to avoid the next charge. If you were charged for a renewal you did not intend, contact us within 14 days of that charge and we will review it in good faith.
One-off (pay-as-you-go) classifications and any credits already used are non-refundable once the result has been delivered, because the service (an AI classification) has been performed. Unused prepaid credits may be refunded on request.
Generated documents (e.g. a classification passport PDF) are non-refundable once delivered.
Email support@lexargo.com from the address used at purchase, with your order or receipt details. We aim to respond within 3 business days. Approved refunds are returned to the original payment method by Paddle.
Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer-protection law.